Terms of Service

We provide medical treatment coordination and facilitation services designed to assist individuals in accessing healthcare services in India. Our services include:

• Facilitating connections with licensed hospitals, physicians, and specialists
• Coordinating appointments and consultations
• Managing administrative and logistical support through approved on-ground local operations partners
• Facilitating visa assistance, travel, accommodation, transportation, and related non-clinical arrangements
• Establishing, governing, and enforcing service standards for all outsourced and partner-delivered services

• We are not a healthcare provider and do not practice medicine or any regulated medical profession.
• We do not offer medical diagnoses, treatment plans, prescriptions, or clinical advice.
• All medical opinions, treatments, and outcomes are determined solely by licensed hospitals and qualified physicians.
• Any information provided on our platform is for general coordination purposes only and must not be considered medical advice.
• Patients are solely responsible for decisions regarding their medical care.

• All medical costs, treatment fees, hospital charges, and physician fees are determined exclusively by independent healthcare providers.
• Any cost estimates shared are indicative only and may vary based on clinical findings, treatment plans, or hospital policies.
• We do not guarantee final pricing, treatment duration, or outcomes.
• Payments made for medical services are subject to the terms and billing practices of the respective healthcare provider.
• Service or coordination fees, where applicable, will be disclosed transparently prior to engagement.

• Visa issuance, immigration approvals, and government permissions are controlled entirely by relevant authorities.
• We may assist with administrative coordination but do not influence visa decisions.
• Approval, denial, delays, or revocation of visas are beyond our control.
• Users are responsible for providing accurate documentation and complying with immigration laws.
• We are not liable for any losses resulting from visa or governmental decisions.

• Cancellation and refund policies for medical services are governed by the respective hospital or healthcare provider.
• Refund eligibility, timelines, and conditions may vary depending on the service provider.
• We are not responsible for refunds related to medical procedures, travel disruptions, or third-party services.
• Any coordination fees, if applicable, are governed by separate cancellation terms disclosed in advance.

Users agree to:

• Provide accurate, complete, and truthful information
• Comply with medical, travel, immigration, and local legal requirements
• Make independent and informed decisions regarding medical care
• Respect hospital policies, physician instructions, and local laws

We reserve the right to suspend or terminate services if false or misleading information is provided.

• We are committed to protecting personal and medical-related information in accordance with applicable data protection laws.
• Data is collected solely for coordination and facilitation purposes.
• Information may be shared with hospitals, physicians, and local operations partners strictly on a need-to-know basis.
• We implement reasonable administrative and technical safeguards to protect data.

For more details, please refer to our Privacy Policy.

We operate under strict ethical principles, including:

• No false or misleading claims
• No manipulation, coercion, or pressure tactics
• No guarantees of outcomes or pricing
• Full transparency in coordination processes

All partners, vendors, and referrers are required to adhere to these standards. Violations may result in immediate termination.

To the maximum extent permitted by law, we are not liable for:

• Medical negligence, malpractice, or clinical outcomes
• Decisions or actions of independent hospitals, physicians, or vendors
• Treatment results, recovery timelines, or complications
• Travel disruptions, visa outcomes, or third-party service failures

Our liability, if any, is limited strictly to the coordination services we directly provide.

Our operations are guided by:

• Applicable healthcare facilitation and consumer protection laws
• International medical tourism best practices
• Ethical coordination standards
• Data protection and privacy regulations

Compliance requirements may vary by jurisdiction, and users are responsible for understanding local legal implications.

• All content on this platform, including text, logos, graphics, and proprietary processes, is our intellectual property.
• Unauthorized use, reproduction, or distribution is prohibited.
• No license is granted except for personal, non-commercial use.

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which our company is registered, without regard to conflict-of-law principles.

• We reserve the right to update or modify these Terms at any time.
• Changes will be effective upon posting on the website.
• Continued use of services constitutes acceptance of updated terms.

For questions about these Terms, contact: legal@medicayglobal.com