Refund & Cancellation Policy
Cancellation and refund terms differ between our coordination fees and the medical services provided by hospitals.
How Cancellations & Refunds Work
This page is a draft outline pending final legal review and sign-off before publishing.
- Cancellation and refund policies for medical services are governed by the respective hospital or healthcare provider.
- Refund eligibility, timelines, and conditions may vary depending on the service provider.
- We are not responsible for refunds related to medical procedures, travel disruptions, or third-party services.
- Any coordination fees, if applicable, are governed by separate cancellation terms disclosed in advance before engagement.
Frequently asked questions
Can I get a refund if I cancel my treatment?
Cancellation and refund terms differ between Medicay Global's coordination fees and the medical services provided by hospitals. Medicay Global is not responsible for refunds related to medical procedures, travel disruptions, or third-party services; any coordination fees are governed by separate cancellation terms disclosed in advance.
Where can I find the exact cancellation terms for my case?
Specific cancellation and refund terms, if applicable, are disclosed in advance before engagement as part of your agreement.